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You have questions or feedback?
Feel free to check out our help page, get in touch with us via the contact form below or write an email to info@feelgrounds.com.
Extended return period for the holidays until January 31, 2025
Express shipping via UPS/FedEx: Weight-based prices and estimated delivery times are calculated live at checkout. Available for the following countries:
Argentina, Australia, Canada, Chile, China, Colombia, Costa Rica, Hong Kong SAR, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Oman, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, United States
We ship from Germany, Europe. Orders leave our warehouse within one business day.
The shipping emissions are compensated by removing carbon dioxide from the atmosphere. Shopify Planet purchases carbon removal credits and retires them on our behalf. Emissions are calculated based on shipping distance, package weight, and mode of transportation.
All orders are delivered duty paid (DDP). All fees, including taxes & customs duties, are already included in the final price you pay at checkout. This means no additional charges upon receipt of your parcel.
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Want your order shipped to a different country? Make sure to select the correct location (country flag) on our website. Still not available? Click here to let us know, so we can work on a future solution.
If you are not 100% satisfied, you can return your item(s) to our warehouse in Germany for a refund within 30 days of receiving your order. The items have to be unworn/unused to be eligible for a return.
Extended return period for the holidays
Items purchased at the Feelgrounds online store that are received between November 1, 2024, and December 31, 2024, may be returned through January 31, 2025. Please note that the items have to be unworn/unused to be eligible for a return, and that all other terms and conditions provided in the Feelgrounds Refund Policy are still applicable. All purchases received after December 31, 2024, are subject to our standard Return Policy.
Please note: You can only return your order for a refund. If you want to exchange your item(s), please place a new order.
The cost of return shipping will need to be covered by you. You can choose to use our return label for a fee of $15.00 USD, which will be deducted from your refund. Alternatively, you can return the items using a shipping provider of your choice and cover the costs directly with them.
If you return all items from your order, we will refund the original shipping costs along with the value of the returned items. For partial returns, the original shipping costs will not be refunded. Please note that the return shipping costs must be covered by you, regardless of whether all items or only part of the order are being returned.
Duties and taxes, which are added during checkout, are collected by your local customs authority and are therefore not refundable from our side. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
Applying for a refund of duty and taxes in Canada: https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
Any returned item not in its original condition or packaging, damaged or missing parts for reasons not due to our error may be applicable only for a partial refund.
Non-returnable items: Gift cards, socks whose original packaging and/or plastic tab has been opened or removed (due to hygiene reasons)
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Received a defective or damaged item? Click here.
Step 1
Register your return at feelgrounds.com/returns.
You will receive the instructions via email after you have registered your return.
Step 2
Send your clean and undamaged item(s) back to us in the original packaging.
Step 3
Once your return is received, inspected and approved, a credit will automatically be applied to your original method of payment. Please note that it may take some time to receive your refund.