Shipping
Express shipping via UPS/FedEx: Weight-based prices and estimated delivery
times are calculated live at checkout. Available for the following countries:
Argentina, Australia, Canada, Chile, China, Colombia, Costa Rica, Hong Kong
SAR, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand,
Oman, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South
Korea, Taiwan, Thailand, United Arab Emirates, United States
We ship from Germany, Europe. Orders leave our warehouse within one
business day.
All deliveries are carbon neutral – powered by Shopify Planet
The shipping emissions are compensated by removing carbon dioxide from
the atmosphere. Shopify Planet purchases carbon removal credits and
retires them on our behalf. Emissions are calculated based on shipping
distance, package weight, and mode of transportation.
Duties &
Taxes
All orders are delivered duty paid (DDP). All fees, including taxes &
customs duties, are already included in the final price you pay at
checkout. This means no additional charges upon receipt of your
parcel.
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Want your order shipped to a different country?
Make sure to select the correct location (country flag) on our website.
Still not available? Click here to let us know, so we can work on a future solution.
Returns
If you are not 100% satisfied, you can return your item(s) to our warehouse in
Germany for a refund within 30 days of receiving your order. The items have to
be unworn/unused to be eligible for a return.
Please note: You can only return your order for a refund. If you want to
exchange your item(s), please place a new order.
You have the option to use our prepaid returns label for a fee of
$15.00 USD (which
will be deducted from your refund) or you can use a shipping provider of your
choice.
If you decide to return all ordered products, we will refund the outbound
shipping costs along with the value of the returned product(s). If you go for
a partial return, the outbound shipping costs will not be refunded.
Duties and taxes, which are added during checkout, are collected by your local
customs authority and are therefore not refundable from our side. As only the
recipient of an order can claim these fees back, please contact your local
customs office directly with copies of the returns paperwork.
Applying for a refund of duty and taxes in Canada:
https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
Any returned item not in its original condition or packaging, damaged or
missing parts for reasons not due to our error may be applicable only for a
partial refund.
Non-returnable items: Gift cards, socks whose original packaging and/or
plastic tab has been opened or removed (due to hygiene reasons)
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Received a defective or damaged item? Click here.
Are you looking to return?
Step 1
Register your return at feelgrounds.com/returns.
You will receive the instructions via email after you have registered
your return.
Step 2
Send your clean and undamaged item(s) back to us in the original
packaging.
Step 3
Once your return is received, inspected and approved, a credit will
automatically be applied to your original method of payment. Please note
that it may take some time to receive your refund.
